Refund policy

Last Updated: August 4, 2026

      Thank you for shopping at WizerKit. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns for eligible products within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• The item must be in its original packaging, where applicable.
• The product must include all accessories, manuals, tags, and other items originally provided.
• You must provide your order number and proof of purchase.
• The return request must be submitted within 7 days of receiving the order.

Products that are returned without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during delivery
• Defective or not functioning properly
• Different from the product you ordered
• Missing important parts or accessories

please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, if the item arrived damaged
• A short video, if necessary, to demonstrate a functional problem

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

3. Change of Mind

Returns due to a change of mind may be accepted within the return period, provided the product is unused, undamaged, and in its original condition.

Return shipping costs for change-of-mind returns are generally the responsibility of the customer unless otherwise agreed by WizerKit.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other restrictions.

These may include:

• Personal-use or hygiene-sensitive products
• Used products
• Customized or personalized products
• Products that have been damaged or altered after delivery
• Products without original packaging where packaging is required for resale
• Digital products or downloadable items, where applicable
• Clearance or final-sale items, where specifically stated on the product page

The return eligibility of a particular product will be determined according to its product description and applicable law.

5. How to Request a Return

To request a return, contact us through our store's customer support/contact page and provide:

Order Number: __
Customer Name: __
Product Name: __
Reason for Return: __
Photos/Videos: Where applicable

Please do not send a product back before receiving return instructions from WizerKit.

6. Return Shipping

If the return is due to a defective, damaged, incorrect, or missing item, WizerKit may cover reasonable return shipping costs or provide an appropriate alternative solution.

If the return is due to a change of mind, incorrect selection, or another reason not caused by WizerKit, the customer may be responsible for return shipping costs.

Return shipping arrangements may vary depending on the product and delivery location.

7. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the refund will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Depending on the payment method and circumstances, it may take several business days for the refund to appear.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided, including where:

• The product has been used beyond what is reasonably necessary to inspect it.
• The product is damaged due to customer handling.
• Parts, accessories, packaging, or other items are missing.
• The returned product does not meet the conditions of our return policy.

9. Refunds for Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

Where an order is confirmed as lost in transit, WizerKit may provide a replacement or refund, subject to the circumstances of the shipment and the applicable carrier/payment-provider rules.

If tracking shows that an order was successfully delivered to the provided address, we may need additional information before determining whether a refund or replacement is appropriate.

10. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

If the order cannot be reshipped, any refund may be reduced by applicable shipping or other non-refundable costs, where permitted by law.

11. Exchanges

We may offer product exchanges for defective, damaged, or incorrect items, subject to availability.

If the requested replacement is unavailable, WizerKit may provide a refund or another appropriate resolution.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the return procedure described in this policy.

13. Important Notice

WizerKit reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy, except where a refund, return, replacement, or other remedy is required by applicable law.

Nothing in this policy is intended to limit any consumer rights or legal protections that cannot lawfully be excluded or restricted.

14. Contact Us

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us through the contact information provided on our website.

WizerKit
Email: contact.wizerkit.com
Website: wizerkit.com

We appreciate your business and thank you for choosing WizerKit.